Informativa sui rimborsi
Digital templates: all sales are final
Our templates (spreadsheets and documents) are digital files delivered instantly after payment. Because they can't be returned once downloaded, we don't offer refunds on templates, including if you change your mind.
Not sure a template is right for you? Try our Free Pricing Calculator first: it's built the same way as the paid files. You can also see screenshots of every file on its product page, and email us any question before you buy.
Files that don't work
If a file won't open, a download or Google "Make a copy" link doesn't work, or a file is different from what the product page describes, email us within 30 days of purchase. We'll fix it or send you a working copy. If we can't fix it, we'll refund you in full.
Done-For-You Setup
- Before we start: you can cancel for a full refund at any time before you send us your setup form.
- After delivery: instead of a refund, you get up to 3 rounds of revisions. If the file still isn't right, we rebuild it from scratch. Reply to the delivery email with what you'd like changed, within 30 days of delivery.
- Late delivery: if we don't deliver within 3 business days of receiving a complete setup form, you can ask for a full refund.
Free products
Free products (like the Free Pricing Calculator) have no charge, so there is nothing to refund.
How to contact us
Email makerledger14@gmail.com with your order number (for example #1001). We reply within 2 business days. Approved refunds go back to your original payment method and usually show within 5 to 10 business days.
Your legal rights
Nothing in this policy limits any rights you have under the consumer laws of your country.